Best Practice

When you purchase a new car, before you are handed the keys, a salesperson goes over all of the car’s many features.  For example, he or she will explain how the safety features of the car work, such as the airbags and the seatbelt. The functions of the climate control will be talked about in detail, as well as the many features of the entertainment system. You will be instructed how to adjust the seat properly, what fuel the vehicle requires, the maintenance requirements, and the list goes on and on.

Taking ownership of a new home is very similar.  Before the keys are handed over, the builder or salesperson takes you on a walk through and talks you through the details.  He may explain how the security system functions and how the appliances work.  He will probably program the climate control system and explain its operation.  All in all this walk through may take at least an hour or more depending on the size of the home and at the end you are handed the keys and his business card, with the offer to call him with any further questions or concerns you may have.

The above scenarios are considered ‘best practice’, especially when it comes to making a large purchase of a car or home.  What about after your shiny new swimming pool is finished?  After all, pools can be a sizeable investment of time and money, sometimes running into six figures!  What does the builder do before ‘handing you the keys’, so to speak?  Can you imagine that after spending a huge sum on a pool, landscaping, and so on, the builder turns on the pool equipment and leaves you to fend for yourself?  Unfortunately this happens at times.  It’s certainly not ‘best practice’.

Pools and their related equipment can be confusing, and at the very least, the builder needs to explain the basics to the homeowner.  How does the pump turn on and off?  How is the filter backwashed?  How do the pool lights function?  If the pool includes a chlorine generator, how much salt does the pool require?  What are the basic chemical parameters that should be adhered to for healthy water?  These are just a few of the many features of a new pool that need to be talked about BEFORE the builder ‘hands you the keys’ and drives off!

Some reputable builders work along with maintenance companies that will service the pool for the first month or two for example, ensuring that everything is functioning properly and making sure the water chemistry falls in line. If problems are encountered with the equipment, the builder is made aware and can rectify them.  You then have the opportunity to use this maintenance company if you desire, for the continued maintenance of your pool.  Other builders may offer maintenance ‘in house’, taking care of your pool oftentimes at no charge for the first month, as they ensure the successful hand off.  This ensures that any warranty issues are addressed promptly, and the transition to the homeowner is as smooth as possible.

If you are considering a new pool, choose the builder wisely. Ask for recommendations.  Talk to past clients.  Look at finished projects.  Remember that you get what you pay for.  Builders that charge more for their projects are usually those that offer the best follow through. To them, ‘best practice’ is not just a catch phrase, but the way they do business.  Are you interested in a top notch builder for your project?  Contact us.  We can steer you in the right direction.

Leave a Reply

Your email address will not be published. Required fields are marked *